Frequently Asked Questions

 How It Works

  • You can easily schedule visits through the Time To Pet Client App or Online Portal, or I can set it up for you manually. It’s flexible and simple—just pick your services, date, and I’ll get back to you ASAP.

  • Yes! We’ll schedule a brief meet and greet—just to make sure everyone is comfortable, go over your pets needs and routine, and a quick walk through the house. As well as go over consultation paperwork. There’s no hidden fee, and it’s a one-time set up to keep things smooth moving forward.

  • The sooner the better to guarantee your preferred time slot. Visits are booked on a first come, first serve basis. I typically recommend 2-3 weeks for guaranteed availability, though sometimes I can accommodate last minute needs, depending on my schedule.

  • Visits are booked in flexible time windows (morning, midday, evening), rather than exact times. This allows me to adjust for traffic, pet needs, and the unpredictability of the workday.

    That said, I’ll always do my best to accommodate timing requests when possible—just let me know what’s ideal, and I’ll try to make it happen!

  • I operate 7 days a week, typically between 9am-9pm.

    You’ll always be notified in advance of any time I take off.

 Services & What’s Included

  • Each visit is fully customized to your pets needs but typically includes:

    Walks or backyard potty, depending on what service is booked.

    Feeding, fresh water, and a litter scoop.

    Snuggles, affection, and enrichment (only if your pet is into it)

    Basic home care like bringing in mail and packages, adjusting lights/blinds, watering a few plants (vacation clients).

    A report with photos and a summary of what we did/how the visit went, so you can relax knowing your pet is safe and loved.

  • The length of each visit depends on the service booked. Here’s a quick breakdown:

    Quick Drop-In (15-20 min) : Perfect for a potty break, fresh food and water, and some snuggles.

    Standard Visit (30 min) : Ideal for walks, playtime, feeding, and companionship—just the right amount of time for a well rounded visit.

    Extended Visit (45-60 min) : Great for pets who need a bit more love, exercise, or company. Also a good fit for multi-pet homes or pets who need medications.

    If you’re not sure which option is the best fit, I’m happy to help you choose based on your pets needs and routine.

  • Absolutely! I’m happy to help with small home tasks like bringing in the mail, watering plants, adjusting lights or blinds, and making sure everything feels lived in and secure while you’re away. Just let me know what you need when booking.

  • Yes! I can administer most oral and topical medications with clear instructions. I’m trained in pet first aid and always aim to keep things as calm and low stress as possible.

    If your pet has more complex medical needs, we can chat first to make sure I’m the right fit.

  • Walks are always solo (per household) and in your neighbourhood. I follow your dog’s pace and preferences, keeping it safe, sniffy, and stress-free. If there’s a favourite route or area your pup loves, just let me know!

  • Yes and yes! I have experience with a wide range of personalities—shy, reactive, senior, silly, or anything in between. Every pet is unique, and I always go slow and follow their lead.

    Multi-pet households are totally welcome—I’ll make sure everyone gets the attention and care they need.

  • That’s totally okay—especially for cats or nervous pets. I’ll never force interaction and will gently try to connect using soft body language and treats if appropriate. If your pet prefers to stay tucked away, I’ll still ensure they’re safe, have fresh food and water, and leave a full update after each visit.

  • With lots of patience, softness, and respect. I move slowly, speak gently, and avoid direct eye contact or fast movements. Trust takes time, and I’m always willing to build that relationship at your pets pace.

  • Overnight care is available on a very limited basis for pets who truly need a calming overnight presence.

    Overnights run from 9pm-8am and are $100 per night. This does NOT include any additional daily visits.

    Due to the time commitment involved, I can only take on a few of these bookings—so please reach out early if you are interested in this service. I’m happy to chat and see if it’s the right fit.

  • No! I do not currently offer boarding. My services are fully in-home so your pets can stay comfy in their own familiar space, with their routine and surroundings intact. It’s often a less stressful option, especially for sensitive pets.

 Policies and Safety

  • Safety first! In extreme heat, cold, smoke, or storms, outdoor time may be shortened, or replaced with indoor enrichment and potty breaks. You will always get a note in your visit report.

  • Digital door codes are preferred for convenience and security. If you provide a physical key, it will be labeled by pet name only (no addresses) and securely stored when not in use.

  • Cancellations with less than 24 hours notice are charged in full (except in true emergencies — just communicate with me).

  • Yes — a $18/day surcharge applies on Canadian statutory holidays. This helps cover the extra demand and time away from my own celebrations. Holiday visits are limited and fill quickly, so early booking is recommended!

  • Yes — if cleanup or care takes longer than the scheduled visit, an additional charge may apply. This helps keep my day running on time for all clients. Light messes are part of pet care and never extra, but for larger, or time consuming situations (e.g. multiple accidents, destroyed items, or urgent trips for supplies/vet care), I’ll always contact you first before adding time or fees.

  • Yes — all pets must be up-to-date on required vaccinations for everyone’s safety.

  • Please book visits at least 24 hours in advance so I can plan my schedule and give each pet the time they deserve. While I can sometimes accommodate shorter notice for existing clients, this isn’t guaranteed.

 Payment & Communication

  • The easiest way is through the Time To Pet client portal or mobile app — that keeps all your messages, updates, and adorable visit photos in one place. You can also email or text if needed; I’ll reply between visits as quickly as I can.

  • E-transfer is accepted for established clients with prior approval — contact for details. New clients are required to keep a credit card on file in the client portal.

  • Invoices are sent through the client portal, and payment is due upon receipt unless otherwise agreed in writing. A valid credit card must be added to your client portal before any services are approved. For recurring services, invoices can be sent on a weekly or monthly schedule.

  • Yes! Tips are never expected but always appreciated. You can add a tip when paying your invoice in the client portal or send by e-transfer (approved clients only).